Instructional Webinars List

Patient Safety: A Guide to Ensuring Effective Communication about Dental Care

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Date: Thursday, August 6, 2020 - 01:00pm EST / Duration: 1.5 hour / CE Credits: 1.5

The shutdown and reopening of dental practices due to COVID-19 has raised concerns about patient safety. This webinar will discuss communication strategies and tools such as teledentistry to address patients’ concerns and prioritize care management when returning to a dental care setting.

Presenters:

  • Matt Allen, DDS, President, M David MI Inc.
  • Carolyn Brown, DDS, M.Ed, Senior Strategic Advisor, DentaQuest Partnership for Oral Health Advancement
  • Kathy Eklund, RDH, MHP, Director of Occupational Health & Safety, Patient & Research Participant Safety Advocate, The Forsyth Institute

Learning Objectives:

  • Recognize the difference between communications and communication, and understand why both are necessary when helping patients return to dental care in a COVID-19 and post-COVID-19 environment.
  • Understand the basics of a communications plan in conveying practice changes, additional armamentarium or office equipment and modified clinical treatments due to COVID-19.
  • Explore a communications plan, like the one produced by the Organization for Safety Asepsis and Prevention (OSAP).
  • Apply communication strategies to address patient concerns when returning to dental care settings.